Visit Colonial Pipeline’s corporate website and you’ll learn that the Alpharetta, Georgia, energy company is “committed to EXCELLENCE” and that “safety, environmental stewardship, and first-class customer service” drive its operating philosophy.

What you won’t find — unless you navigate to the bottom of the home page and click on “News & Media” — is any mention that the company that operates the largest refined fuels pipeline in the US was brought to its knees by computer hackers on Friday. That is understandable, because it is likely that Colonial still does not completely understand what hit it...

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