Consumer behaviour across the world is rapidly evolving. Consumers are more familiar with and more comfortable handling their financial matters online, a result of the Covid-19 pandemic confining people to their homes as restrictions and hygiene protocols limited human contact.
SA banks have reported that as our Covid-19 lockdown continues, a record number of customers have adopted and embraced digital transactions. SA’s fastest growing bank, Capitec, has 13-million digitally engaged, branchless customers. Digitisation is not only being driven by the Covid-19 pandemic, but also by the youth, who are demanding digital solutions to everyday interactions...
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