Need for affordable access to banking is more important than ever
But digital alone does not create sufficiently widespread access to banking in emerging markets such as SA
After about 10 months of grappling with the devastating effect of the sudden and widespread onset of the Covid-19 pandemic, we are still learning how the world is changing as we make sense of it all. Apart from the imperative to combat the health crisis, we have also seen the focus turn to addressing the financial wellbeing of our people due to the economic fallout of the national lockdown. It is fair to say many of us are experiencing significant cashflow pressure to sustain our households and extended families.
In a time where we are all adapting to life in the worst global pandemic in a hundred years, the basic need for affordable access to banking is more important than ever. However, despite SA having a very mature banking sector, many consumers still experience a chasm in affordability, convenience, simplicity and transparency of the services the sector provides...
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