BUSINESS BEYOND COVID
MARC WACHSBERGER: No price wars in tourism sector, and no buffets either
Safety and hygiene protocols, essential after the lockdown won’t be enough, with responding to clients’ new needs being key
In the Business Beyond Covid series, CEOs and other business leaders and experts in their sectors look to the future after Covid-19. What effect has the pandemic and resulting lockdown had on their industries and the SA economy as a whole? Which parts will bounce back first and which will never be the same again? Most importantly, they try to answer the question: where to from here?
Once they open, the hotel and conferencing industries are going to have to adapt quickly and effectively to retain the interest and loyalty of new and existing customers — and they’re not going to win the game by indulging in price wars but rather by responding to guests’ new needs...