Beatrice is a 48-year-old single mother who wakes up most days at 4am to walk through the streets of an informal settlement in one of our metropolitan municipalities, collecting tin cans and bottles to sell — the only way she can make a living to support her family. In the area, as in most informal settlements in metro, basic government services, such as toilets, are limited, and when they are provided, servicing is often inadequate.

In 2018, Beatrice was one of hundreds of residents who participated in a social audit on sanitation services conducted by Planact, a civil society organisation with a mission to alleviate poverty by supporting communities to participate in the processes of their local governments...

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