Tony Blair’s deliverology holds a lesson for Cyril Ramaphosa’s vague objectives
Putting implementation first and getting close to the ground are key for delivering results
When I am asked what I do, my response — “improving public sector delivery” — gets an initial: “Great. Just what SA needs.” Then eyes glaze over as dull images of bureaucratic planning and project management are conjured up and the chatter quickly reverts to our current societal depression and a deep disappointment that the president gave hope without follow-through.
Our mood is summed up in a litany of unmet needs. If only the huge load of Eskom debt could be lifted, trains could run, municipalities could do what they’re meant to do, criminals could be convicted; visa red-tape untangled, dams built, youth educated properly and, of course, jobs could be created. The list is seemingly endless, and how many times do we hear that the core problem is not paucity of policy but of delivery?..
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