SA’s biggest medical scheme administrators, Discovery Health and Medscheme, have softened their stance on virtual consultations with psychologists and agreed to pay out at the same rate as they would previously have done for face-to-face sessions.

Last week SA’s biggest doctor organisation, the SA Medical Association, expressed concern that Discovery Health and Medscheme were offering lower rates for virtual consultations covered by their client schemes. At the time, both administrators said their policies were in line with international best practice and reflected the fact that virtual consultations did not involve a physical examination and had lower input costs...

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