The Motor Industry Ombudsman of SA (Miosa), which settles disputes between consumers and the automotive industry, has served as a lifeline for many car owners disgruntled with poor-quality goods or service.

The office was established as a voluntary organisation in 2000 but in 2015 was accredited under the Consumer Protection Act (CPA). Since then its word has been law in applying the Automotive Industry Code of Conduct...

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