Icasa wants customers to spend less than seven minutes in a post office queue
SA Post Office under pressure as new regulatory regime is proposed to improve counter service
06 April 2021 - 19:41
UPDATED 06 April 2021 - 21:13
In a move that piles pressure on SA Post Office (Sapo) to get its house in order, the Independent Communications Authority of SA (Icasa) is proposing a new regulatory regime including making it mandatory for the state-owned company to serve customers within minutes.
The proposed regulations are also applicable to private courier services...
Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
Subscribe now to unlock this article.
Support BusinessLIVE’s award-winning journalism for R129 per month (digital access only).
There’s never been a more important time to support independent journalism in SA. Our subscription packages now offer an ad-free experience for readers.
Cancel anytime.
Questions? Email helpdesk@businesslive.co.za or call 0860 52 52 00. Got a subscription voucher? Redeem it now.