The R500m budget cut at the Commission for Conciliation, Mediation and Arbitration (CCMA) has plunged the statutory body for aggrieved employees into a crisis. It is now allegedly outsourcing its dispute referral system to corner stores and internet cafes.

The Casual Workers Advice Office (CWAO) which is part of the “Open CCMA Campaign”, an initiative of 40 organisations including workers’ forums, NGOs and community organisations, said the budget cuts had decreased the CCMA’s capacity to deliver basic services...

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