Q: A purportedly reputable motor vehicle franchise has done unauthorised work to my car. They cannot explain, or simply refuse to explain, why the work was necessary and now refuse to release my car if I don’t pay an exorbitant invoice. Other than the motor industry ombud, is there anything else I can do? — Pierre Reineck, Cape Town

A: Lauren Lewis, an associate at Trudie Broekmann Attorneys, responds:..

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