Tell me about Nlighten. What does the company do? The purpose of our business is to partner our clients to help them achieve a better experience for their customers. We do this by using in-depth customer research and developing strategies to improve the business offering, so they can retain and gain new customers. We also develop bespoke customer experience (CX) training, journey mapping and customer experience redesign. What do you do at work each day? While my main role is to engage potential new clients, develop client proposals and manage the strategic direction of our business and new partner opportunities, I also get involved in some of the day-to-day management of our accounts. I love the research and training side of the business; it keeps me grounded and in tune with the changing face of business. Who would be your typical client, and what are they looking for? Our typical client would be an organisation's head of customer experience or human resources, the director of stra...

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