Carol Paton Editor at large

The SA Post Office (Sapo) has again missed its self-imposed deadline to sort through its backlog from the two-week strike in July and still has about 7.8-million items to dispatch in order to catch up. CEO Mark Barnes has previously said that the Post Office would get back to normal at the end of September and then again at the end of October. Barnes now says that the end of November is the new deadline. During the strike and one-week go-slow that preceded it, Sapo accumulated a backlog of 38-million parcels and letters. About 1-million new items come in for processing every day. The backlog has caused enormous frustration among the public, some of whom say they have been waiting months for items they expected to receive. Sapo has faced a litany of operational setbacks since 2017 as liquidity constraints led to the repossession of equipment such as forklifts and vehicles and an inability to pay suppliers, for instance to print stamps. The delays caused by July’s strike came as the l...

BL Premium

This article is reserved for our subscribers.

A subscription helps you enjoy the best of our business content every day along with benefits such as exclusive Financial Times articles, ProfileData financial data, and digital access to the Sunday Times and Sunday Times Daily.

Already subscribed? Simply sign in below.

Questions or problems? Email or call 0860 52 52 00. Got a subscription voucher? Redeem it now