It would cost about R1bn to fix the SA Revenue Service’s (SARS’s) IT infrastructure after its modernisation programme was abruptly halted in 2014 when suspended commissioner Tom Moyane took over, with huge challenges looming including the potential "crash" of the vaunted e-filing system. The halting of the modernisation programme at SARS and the appointment of international technology consultancy group Gartner to conduct a diagnostic on its IT systems was blamed by senior executives in Pretoria on Monday for the "virtual collapse" of the digital infrastructure at the tax agency. It was also revealed at the commission of inquiry into governance and administrative issues at SARS, chaired by retired judge Robert Nugent, that the recommendation to halt the modernisation programme — the blueprint for SARS’s ongoing technological development — was recommended by Bain & Company to Moyane before he was appointed commissioner and before the consultancy had set foot into SARS’s offices. Gartn...

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