• Why did you choose to work in the hospitality industry? I fell in love with the hospitality industry when I completed my Cambridge A-levels while living in Nairobi, Kenya, with my parents. I was always fascinated by visits to hotels and restaurants, and began imagining myself owning a hotel one day. I love serving others, seeing them become happy because of our friendly, warm employees, and I love their reactions when they have had a good night's sleep in our rooms or when they enjoy our delicious breakfasts. • What makes your job stressful? Hotels are 24/7 business units, so all sorts of activities take place. You get thrown curveballs some days, such as no electricity or water in a hotel running at 100% occupancy; some days, the phone lines ring incessantly with all sorts of issues to deal with; or you could be simply busy from a great week, like when the Brics conference took place in Sandton. But it is always a great feeling when you resolve issues and deal with challenges tha...

BL Premium

This article is reserved for our subscribers.

A subscription helps you enjoy the best of our business content every day along with benefits such as exclusive Financial Times articles, ProfileData financial data, and digital access to the Sunday Times and Sunday Times Daily.

Already subscribed? Simply sign in below.

Questions or problems? Email helpdesk@businesslive.co.za or call 0860 52 52 00. Got a subscription voucher? Redeem it now