• Why did you choose to work in the hospitality industry? I fell in love with the hospitality industry when I completed my Cambridge A-levels while living in Nairobi, Kenya, with my parents. I was always fascinated by visits to hotels and restaurants, and began imagining myself owning a hotel one day. I love serving others, seeing them become happy because of our friendly, warm employees, and I love their reactions when they have had a good night's sleep in our rooms or when they enjoy our delicious breakfasts. • What makes your job stressful? Hotels are 24/7 business units, so all sorts of activities take place. You get thrown curveballs some days, such as no electricity or water in a hotel running at 100% occupancy; some days, the phone lines ring incessantly with all sorts of issues to deal with; or you could be simply busy from a great week, like when the Brics conference took place in Sandton. But it is always a great feeling when you resolve issues and deal with challenges tha...

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