Natasha Marrian Political editor: Business Day
Picture: THE HERALD
Picture: THE HERALD

Consulting firm Bain & Co is said to have failed to consult primary officials when remodelling critical units at the SA Revenue Service (Sars). And its diagnostic report, which led to a dramatic overhaul of customs, was fraught with misleading, inaccurate and outdated statements.

This emerged in evidence during the second day of the public hearings of the commission of inquiry into governance and administrative issues at Sars, when five officials detailed how the Bain restructuring had neutralised crucial units dealing with enforcement, litigation and customs.

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marriann@businesslive.co.za