HUMAN RESOURCES
Happiness police, chatbots and burnout monitors: the future of retaining staff
Happiness police, real-time chatbots for employees and burnout monitors are just some of the applications that have been developed to ensure that staff are healthy and fulfilled, so as to enhance productivity and quality of life. These shifts in the way human resources (HR) practitioners reimagine the world of work result from rapid changes emanating from artificial intelligence and robotics. Delegates at the Future of HR summit held in Johannesburg on Wednesday were told of how companies have been forced to rethink strategies for hiring, along with retention practices. Digital transformation and innovation in talent acquisition had become a mandatory requirement for successful businesses, according to specialists in the sector. Enriched human experience Approaches that enrich the human experience among workers were lauded as being at the core of a new way of managing staff. However, there was an acknowledgement that technology could only supplement and not replace people. Various H...
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