Net1 ombud Neville Melville: I have more of a feel for justice than the law
He was the banking services ombudsman for seven years, as well the consumer goods and services ombud until a few months ago. Now advocate Neville Melville will be dealing with the complaints of the country’s 17-million social grant recipients. Melville was appointed in June as the Net1 Group’s independent adjudicator‚ and has drafted customer service charters for its four subsidiaries — Moneyline Financial Services‚ Smart Life Products‚ EasyPay Everywhere‚ and its most contentious‚ Cash Paymaster Services (CPS)‚ which distributes social grants on behalf of the South African Social Security Agency (Sassa). He reports directly to the Net1 board and his decisions are binding on the company. "Unlike regular financial ombuds’ offices, I will not be dependent on reports from complaints managers but will have direct access to Net1’s complaints management system‚" Melville told TimesLIVE on Thursday. "I think this speaks to their commitment to transparency and accountability when it comes t...
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