Tell me about your job. I motivate my team and make sure they give the relevant information to students. I also monitor their calls, identify areas that need improvement, and coach them where necessary. Because we are a distance-learning institution, enrolments are done by phone and team members also e-mail students. What sort of things do you and your team help students with? We help prospective students choose the right courses that will enable them to further themselves. We help them decide what they want to do based on their interests, whether they require skills development, and affordability. After registration, students usually contact our support department, but we are always available to assist the students with queries. What are the four most important tasks you have to do each day? I have to motivate my team, share the progress we have made towards our monthly goals, report attendance to our manager, and share any new information that is relevant to my team. How did you e...

BL Premium

This article is reserved for our subscribers.

A subscription helps you enjoy the best of our business content every day along with benefits such as exclusive Financial Times articles, ProfileData financial data, and digital access to the Sunday Times and Times Select.

Already subscribed? Simply sign in below.

Questions or problems? Email or call 0860 52 52 00. Got a subscription voucher? Redeem it now