Bank teller Petunia Bogatsu offers service in several SA languages
She tells Margaret Harris she has found that remaining calm and doing her best not to argue is the most effective way to deal with difficult customers
Petunia Bogatsu is a bank teller with Ubank
What does your job involve? My job involves providing service to our customers, who are primarily mineworkers, at the Northam branch, with speedy and accurate processing of their banking and financial transactions, as well as providing possible sales leads to the consultant teams. When requested by customers, we sometimes even work on special holidays and after hours. What makes a good bank teller? Being a good bank teller requires consistency when serving customers, no matter how tired you feel or demanding the customers may be. A ready smile on a teller's face is very important. One must always remain calm and professional. Working for a bank means there are processes, procedures, rules and regulations, and one must know and adhere to them at all times. My job also demands high levels of accuracy, and I must be alert at all times to avoid making mistakes. What training did you do to become a bank teller? I previously worked as a computer studies tutor at a college and an admin cl...
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