Cape Town unveils new service delivery ‘squad’
Governance structure aims to fix spatial planning, improve service delivery and modernise governance
Cape Town mayor Patricia De Lille has unveiled the city’s new governance structure which aims to reverse the legacy of apartheid spatial planning, modernise government and improve service delivery. Among other changes, the new structure sees the city being divided into four areas: North, South, East and Central. Each area will have a dedicated mayoral committee member, or a "mini-mayor", who will be the "face of the city, the eyes and ears". "The City of Cape Town is implementing an exciting Organisational Development and Transformation Plan (ODTP) in terms of the legislation in order to reverse the legacy of apartheid spatial planning, modernise government, improve service delivery and become more customer-centric," De Lille said on Monday. "During the previous term, we implemented a number of changes, such as adopting a transversal management approach to break down silos and ensure greater collaboration between departments. We changed the methodology of planning and the performanc...
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