CEO Kate Elliot says consumers should use the new service and they will follow up on the lead
02 August 2024 - 15:42
byMotor News Reporter
Support our award-winning journalism. The Premium package (digital only) is R30 for the first month and thereafter you pay R129 p/m now ad-free for all subscribers.
Right to Repair says consumers will be able to service their vehicles at competitive prices and in the workshop of their choice. Picture: SUPPLIED
Right to Repair SA, the organisation that advocates for consumers to service or repair vehicles at their choice of workshop, has announced a new “Whistle Blower Hotline” on their website.
Some brands have embraced the guidelines since the Right to Repair guidelines took effect on July 1 2021, opening up their workshops to cater for a variety of brands.
The organisation marked the first anniversary of the coming into effect of the Guidelines for Competition in the SA Automotive Aftermarket on July 1 2022. At the time, CEO Kate Elliot said “Significant progress has been made over the last 12 months making the automotive aftermarket a fairer place to do business.
“In the event of any noncompliance, we encourage you to leave as much information as possible as this will enable us to ensure the concern is addressed by the authorities. However, even if you don’t have all the information, any information is helpful, so we can follow up on the lead,” she said.
Elliott said examples of noncompliance included voiding of a warranty where the owner had made use of an ISP for servicing or the fitment of non-OEM branded parts; failure to provide technical information to an ISP or to provide the information on unfair and unreasonable terms and the sale of a vehicle with a compulsory service/maintenance and/or motor plan.
She said consumers were entitled to make an anonymous complaint if they did not wish their identities to be disclosed.
“Unfortunately, these complaints will not be forwarded to the commission, but will rather form part of our overall data picture to help direct our actions as an organisation going forward,” she said.
Kate Elliott, CEO of Right to Repair SA . Picture: SUPPLIED
“The more data we have on which brands are not in compliance, the easier it is for us to direct our efforts to achieve widespread fair competition in the SA automotive aftermarket,” concluded Elliott.
Consumers who need help or want to check their rights in more detail can visit the R2RSA website onwww.right2repair.org.za, visit the YouTube channel.
Support our award-winning journalism. The Premium package (digital only) is R30 for the first month and thereafter you pay R129 p/m now ad-free for all subscribers.
Local News
Right 2 Repair launches whistle blower hotline
CEO Kate Elliot says consumers should use the new service and they will follow up on the lead
Right to Repair SA, the organisation that advocates for consumers to service or repair vehicles at their choice of workshop, has announced a new “Whistle Blower Hotline” on their website.
Some brands have embraced the guidelines since the Right to Repair guidelines took effect on July 1 2021, opening up their workshops to cater for a variety of brands.
The organisation marked the first anniversary of the coming into effect of the Guidelines for Competition in the SA Automotive Aftermarket on July 1 2022. At the time, CEO Kate Elliot said “Significant progress has been made over the last 12 months making the automotive aftermarket a fairer place to do business.
“In the event of any noncompliance, we encourage you to leave as much information as possible as this will enable us to ensure the concern is addressed by the authorities. However, even if you don’t have all the information, any information is helpful, so we can follow up on the lead,” she said.
Elliott said examples of noncompliance included voiding of a warranty where the owner had made use of an ISP for servicing or the fitment of non-OEM branded parts; failure to provide technical information to an ISP or to provide the information on unfair and unreasonable terms and the sale of a vehicle with a compulsory service/maintenance and/or motor plan.
She said consumers were entitled to make an anonymous complaint if they did not wish their identities to be disclosed.
“Unfortunately, these complaints will not be forwarded to the commission, but will rather form part of our overall data picture to help direct our actions as an organisation going forward,” she said.
“The more data we have on which brands are not in compliance, the easier it is for us to direct our efforts to achieve widespread fair competition in the SA automotive aftermarket,” concluded Elliott.
Consumers who need help or want to check their rights in more detail can visit the R2RSA website on www.right2repair.org.za, visit the YouTube channel.
Beware of substandard parts and labour when changing windscreens
Financial strain awaits uninsured motorists after crashes
Training of e-mobility technicians ‘a priority and opportunity for SA’
Decoding lights on your car’s dashboard
Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
Most Read
Published by Arena Holdings and distributed with the Financial Mail on the last Thursday of every month except December and January.