LONG-TERM FLEET
Megane GT: Nice car but after-sales service less so
Our Renault Megane GT underwent its first service, writes Lerato Matebese
March gave us an opportunity to sample Renault’s aftersales service, in this instance the Renault Alberton dealership. It is a multifranchise setup also incorporating Hyundai and Kia dealerships under the auspices of Motus Corporation, a subsidiary of Imperial. Our Renault Megane GT had ticked over the 15,000km mark and it was time to book it in, so I called the Renault dealership at which a courteous lady named Karen Venter fielded my call. The booking process was straightforward and took just five minutes. I got a booking date for three days later. I arrived at the dealership at 8am on the day and the vehicle was quickly inspected for any damage before it was whisked away into the workshop. I sat at the service desk with Karen while she booked in the vehicle and asked whether I required a shuttle to the office, to which I replied yes. However, I was told in no uncertain terms that I would not be shuttled back to the dealership to collect the car and I was not given any reason othe...
Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
Subscribe now to unlock this article.
Support BusinessLIVE’s award-winning journalism for R129 per month (digital access only).
There’s never been a more important time to support independent journalism in SA. Our subscription packages now offer an ad-free experience for readers.
Cancel anytime.
Questions? Email helpdesk@businesslive.co.za or call 0860 52 52 00. Got a subscription voucher? Redeem it now.