INDUSTRY NEWS
Truckloads of praise for two heavy hitters
Hino and Volvo Trucks emerged at the top of the latest Scott Byers report
Hino and Volvo Trucks are celebrating being placed at the top in the latest Scott Byers Comparative Customer Satisfaction Monitor. Hino was ranked top in the service and parts category, with Volvo in second, while the award was reversed in the sales category with Volvo taking the top honours followed by Hino. Hino had a combined score of 97.46 for sales, service and parts compared to an industry average of 92.91 for the 17 brands surveyed quarterly by Scott Byers. The service rating was 97.42 compared to the industry average of 92.07 while parts rated 96.46 compared to the average of 91.57. Hino placed second in sales with a score of 98.49 compared to the industry average of 91.31. "We are proud to have achieved a 10th consecutive quarter as the highest-ranked truck brand in SA in terms of customer satisfaction, but we are not going to rest on our laurels," said Ernie Trautmann, vice-president of Hino SA. "We realise that customer satisfaction is a moving target and generally, in SA...
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