THE EXCELLENCE DIVIDENDTom PetersPenguin Random House Tom Peters’s work has been an inspiration since the 1980s when he co-authored In Search of Excellence with Robert Waterman. A CEO of a floundering company with a household name was about to throw in the towel, but after reading In Search of Excellence was inspired to turn the company around and accomplished just that. Now, nearly 40 years later, Peters has published another book, The Excellence Dividend, which is every bit as inspiring. He explains that as overwhelming change and the technological revolution arrives a simple and timeless proposition remains — commitment to excellence in all that we do. It is "the best defence and offence", irrespective of what happens. Nothing beats or replaces a high-quality product or service designed and delivered by people who are committed to excellence in their products and relationships, Peters emphasises. Business, he explains, is about human beings working with human beings to get things...

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