A crash course in decoding voices at work
When you listen only to the words someone is uttering, you can miss a lot of valuable information
17 May 2021 - 05:00
Portland — Want to know what your boss really thinks of your idea? Or whether your employees respect you? Pay less attention to their words and listen to their voices.
“They’re leaky,” says Allison Gabriel, an associate professor of management at the University of Arizona. “Underlying emotion leaks out, even when outward displays may be pleasant or smiling. Voice is a hard channel to regulate in terms of emotion.”..
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