Q: I received a summons for the payment of R17,000 to my body corporate. In October 2018 my insurance paid R5,150 for my arrear levies. My bill shows I was charged interest of R5,247, legal costs of R4,343 and assessment costs of R1,345. When I contended that the collection costs cannot be more than double the capital amount outstanding, I was told this applies to agreements under the National Credit Act (NCA), and only the interest rate provision is applicable to my bill. Is this correct? Can I open a case against the debt collectors for violations of the act? — Ncedisa Gongxeka 

A: Avitha Nofal, a senior legal adviser at the office of the credit ombudsman, responds. ..

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