Picture: 123RF/NICOELNINO
Picture: 123RF/NICOELNINO

As SA looks for growth engines in the wake of the Covid-19 cataclysm, we often talk of infrastructure as the major lever we have to pull. But another industry is flying quietly under the radar and could offer some more hope in a country desperately searching for small economic miracles: business process outsourcing.

The name doesn’t conjure the same sexy images of Roosevelt’s New Deal, but in a recent McKinsey report, citing a Front Office BPO Omnibus Survey conducted by Ryan Strategic Advisory, the consulting firm noted that SA had been voted the second most attractive business process outsourcing location in the world for three years in a row.

Michael Avery speaks to ambassador Sadick Jaffer, of Invest SA, the government department responsible for investment promotion and part of the department of trade, industry and competition; Tanya Cohen, co-ordinator for the Public Private Growth Initiative; and Andy Searle, CEO of BPESA, the industry body for the Global Business Services Sector in SA.

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