Covid-19 Business Watch
WATCH: Business process outsourcing a rare SA success story
Michael Avery talks to a panel about SA being voted second-most attractive for business process outsourcing three years in a row
As SA looks for growth engines in the wake of the Covid-19 cataclysm, we often talk of infrastructure as the major lever we have to pull. But another industry is flying quietly under the radar and could offer some more hope in a country desperately searching for small economic miracles: business process outsourcing.
The name doesn’t conjure the same sexy images of Roosevelt’s New Deal, but in a recent McKinsey report, citing a Front Office BPO Omnibus Survey conducted by Ryan Strategic Advisory, the consulting firm noted that SA had been voted the second most attractive business process outsourcing location in the world for three years in a row...
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