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Part of the V&A Waterfront, one of Cape Town's tourist attractions. Picture: SUPPLIED
Part of the V&A Waterfront, one of Cape Town's tourist attractions. Picture: SUPPLIED

Artificial intelligence (AI) and automation thought leader and Business Day contributor Johan Steyn says Africa’s hospitality industry is ripe for transformation that can be enhanced by the use of AI.

This is with the technology serving as a key enabler of operational efficiency, personalised guest experiences and strategic decision-making.

Business Day TV caught up with Steyn to discuss this in more detail.

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