BA and Ryanair fly into trouble over Covid refund policy
UK competition authority looks into customers’ complaints the airlines denied refunds and offered vouchers while they were unable to fly
09 June 2021 - 16:58
Luxembourg/London — British Airways (BA) and Ryanair Holdings face an investigation into whether they broke UK consumer rules by failing to offer refunds to customers for flights they could not take.
The UK’s Competition and Markets Authority (CMA) said it has opened enforcement cases against both airlines on Wednesday. The watchdog last year opened a probe into the airline sector, after concerns that during the Covid-19 pandemic, customers were denied refunds while unable to fly and instead were offered vouchers or the option to rebook flights...
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