Many owners are forgiving of Kuga recall fiasco
It hasn’t been a good year for owners of the "fire-fix recall" Kugas‚ but many remain happy with their cars despite the reactions of the general public. "The other day, a petrol attendant said he couldn’t believe I was still driving a Kuga — this from a man who takes public transport to and from work every day!" said Leanne Jacobs of Virginia‚ Durban.
Jacobs‚ who bought her Kuga new from an Umhlanga dealership in 2014‚ is among the 4‚556 owners of 2013 and 2014 model year 1.6-litre Ford Kugas who were e-mailed by Ford SA on Wednesday and asked to return their cars to a dealership for Phase 2 of modifications designed to prevent them from catching fire.
"Ironically‚ my husband drives an Opel, and his car’s coolant system has failed twice!" said Jacobs‚ an engineer at a refinery. Asked if she still felt safe in her Kuga‚ she said she had been very concerned initially‚ but no longer: "They’ve identified the source of the problem‚ and fixed it."
Phase 1 was a PR disaster‚ as many Ford dealerships were unprepared‚ lacking both the parts needed — including a new coolant bottle — and sufficient courtesy cars for affected clients. Ford SA’s MD‚ Casper Kruger‚ is confident there won’t be a repeat in Phase 2‚ the manufacturer and its dealership network having spent months preparing for it. But he urged affected Kuga owners to make an appointment for the modification rather than dropping their cars at a dealership‚ unannounced.
Jacobs did just that on Wednesday. "It’s never fun to have to take your car in‚ but I understand that it has to be done."
Pieter van der Westhuizen‚ who bought his Kuga from Fury Ford‚ Sandton‚ in 2013, said he’ll make his Phase 2 appointment when he returns from a trip on Friday. "I felt really sorry for the dealership during Phase 1 — they were dealing with loads of angry people over issues which were of Ford SA’s making." He is in the process of "upgrading" to a Mercedes Benz SUV at a dealership which has undertaken to trade in his Kuga.
Ford SA was only able to say how many of the affected Kugas had been traded in at Ford dealerships: 900‚ which is 20%.