Timeshare industry faces unhappy holiday makers
The National Consumer Commission (NCC) on Monday began hearing directly from consumers in its inquiry into the vacation-ownership or "timeshare" industry. The public hearings, which will be held across the country over the next few months, kicked off in Gauteng, where most of the commission’s complainants reside. Speaking as he opened proceedings, consumer commissioner Ebrahim Mohamed said: "The Department of Trade and Industry and the NCC have over nearly two decades received several thousands of complaints from consumers, particularly about the points system, contracts in perpetuity which are not governed by the Consumer Protection Act, unreasonable property levies, unavailability of accommodation and many other issues." He added: "We have tried by reasonable means and measures to assist consumers with these complaints but, as its stands, the issues never seem to stop." Mohamed encouraged members of the public to come forward, saying the commission was seeking a permanent solution...
Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
Subscribe now to unlock this article.
Support BusinessLIVE’s award-winning journalism for R129 per month (digital access only).
There’s never been a more important time to support independent journalism in SA. Our subscription packages now offer an ad-free experience for readers.
Cancel anytime.
Questions? Email helpdesk@businesslive.co.za or call 0860 52 52 00. Got a subscription voucher? Redeem it now.