Ford SA at pains to keep customers happy after Kuga debacle
Ford SA confirms that, post-recall, the Kuga 1.6l is safe to drive
Ford SA has finally gone some way to acknowledging its failure to warn its Kuga 1.6 customers about the risk of the vehicle overheating and catching alight‚ despite knowing about many such cases. "We recognise that‚ during the initial process‚ customers and the public were not well enough informed about the situation‚ and for that Ford sincerely apologises‚" Ford SA CEO Jeff Nemeth said on Friday. "We care about the safety and well-being of our customers. It’s at the heart of everything we do‚ and we understand that our customers have questions and concerns. Our current focus is on working with our dealers and our customers to resolve these issues as quickly as possible‚ through open and direct communication." Having been forced by the National Consumer Commission (NCC) to announce‚ in mid-January‚ a safety recall of 4,556 1.6l Kugas built between December 2012 and February 2014‚ Ford met NCC officials on Friday to update them on the recall’s progress.
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