NEW ANALYSIS: Pushing e-commerce adoption through last-mile delivery
Getting online orders to customers can be an issue in secondary towns and rural areas
Amazon’s expected entry into the SA market in 2023 brings into question whether local logistics infrastructure, particularly last-mile delivery, has reached a place where it can fully cater to the needs of online retailers and contribute to broader e-commerce growth in the country.
During the Covid-19 pandemic e-commerce more than doubled in size, but it still makes up only a small portion of total retail sales. By some estimates, this number is below 5%. While access to the internet and premium banking services have kept some from participating in the online shopping revolution, the practicalities of getting goods to less developed areas in SA remains a drag on e-commerce use...
Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
Subscribe now to unlock this article.
Support BusinessLIVE’s award-winning journalism for R129 per month (digital access only).
There’s never been a more important time to support independent journalism in SA. Our subscription packages now offer an ad-free experience for readers.
Cancel anytime.
Questions? Email helpdesk@businesslive.co.za or call 0860 52 52 00. Got a subscription voucher? Redeem it now.