Africa’s biggest pay-TV operator, MultiChoice, says it is pushing ahead with a retrenchment process that could result in up to 2,194 employees losing their jobs as the company plans a restructuring of its customer service model.

“MultiChoice SA confirms that it is has commenced with the consultation process announced last week as part of the video entertainment company’s realignment of its customer care [call centre] and walk-in centres,” the company said late on Tuesday.

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