Up to 2,194 MultiChoice employees are in danger of losing their jobs as the pay-TV operator plans a restructuring of the company's customer service model.

The company, with a subscriber base of more than 15-million, said on Friday that it would cut jobs at its call and walk-in centres, with a consultation process having begun. It said the changes in the customer service model were in response to evolving customer behaviour as subscribers opt for digital platforms instead of telephone or walk-in services. ..

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