Nearly 2,200 jobs at MultiChoice in line of fire as customers turn to digital support
The changes in the customer service model are in response to evolving customer behaviour
21 June 2019 - 16:49
Up to 2,194 MultiChoice employees are in danger of losing their jobs as the pay-TV operator plans a restructuring of the company's customer service model.
The company, with a subscriber base of more than 15-million, said on Friday that it would cut jobs at its call and walk-in centres, with a consultation process having begun. It said the changes in the customer service model were in response to evolving customer behaviour as subscribers opt for digital platforms instead of telephone or walk-in services. ..
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