The Microsoft logo on the LinkedIn building in Los Angeles, the US. Picture: REUTERS
The Microsoft logo on the LinkedIn building in Los Angeles, the US. Picture: REUTERS

A group of Microsoft employees are demanding that the company abandons a $480m contract with the US Army to build versions of its HoloLens augmented reality headsets for the battlefield, the latest in a series of protests from workers at technology companies objecting to certain uses of the products they are building.

“We are alarmed that Microsoft is working to provide weapons technology to the US military, helping one country’s government ‘increase lethality’ using tools we built,” said the workers in a letter. 

“We did not sign up to develop weapons, and we demand a say in how our work is used.”

The letter, addressed to CEO Satya Nadella and Brad Smith, the company’s president and chief legal officer, comes just days before Microsoft plans to introduce the second version of the HoloLens, a head-mounted device that projects digital imagery onto the physical world.

Microsoft has generally described HoloLens as a productivity tool for professionals in fields such as architecture and engineering, or as an entertainment device.

It has already worked with the US and Israeli armies for training applications but, as the letter points out, “it has never crossed the line” into weapons development.

Ethics board

In addition to cancelling the contract, the employees call for Microsoft to publish a policy explicitly laying out the acceptable uses for its products, and to appoint an independent ethics board to enforce it.

The push-back from tech workers at several companies has led to concerns within the government that it will be unable to keep up with the rapid pace of technological development in fields such as artificial intelligence.

Smith cited the need for the US to have access to updated technology when he responded to these concerns. In a blog post, he said the company would continue to sell software to the US military, but that employees with ethical qualms could move to different projects.

In their letter, the Microsoft employees said such a move was insufficient, because it “ignores the problem that workers are not properly informed of the use of their work”. The company referred to that blog post in its response to the letter.

“We always appreciate feedback from employees and have many avenues for employee voices to be heard,” a Microsoft spokesperson said in a statement.

“We heard from many employees throughout the fall. As we said then, we’re committed to providing our technology to the US department of defence, which includes the US Army under this contract. As we’ve also said, we’ll remain engaged as an active corporate citizen in addressing the important ethical and public policy issues relating to AI and the military.”

Microsoft won the contract in November. It is intended to “increase lethality by enhancing the ability to detect, decide and engage before the enemy”, according to a government description of the programme.

The devices would likely incorporate features not included in the civilian version. In a document shared with companies that bid on the contract, the army said it wanted the devices to include night vision and thermal sensing, as well as technology that could be used to monitor for concussions. It could eventually lead to the army purchasing more than 100,000 headsets, which would exceed the total number of HoloLens headsets that have been sold to date.

Internal opposition has become a persistent issue for consumer technology companies looking to sell products for military and law enforcement use. Protests have broken out at large companies such as Google and Amazon, and at smaller start-ups.

A staff petition at Google in 2018 pushed the company to retreat from a Pentagon contract that could have totalled up to $250m.

Also in 2018, hundreds of Microsoft workers signed a petition criticising a contract with US immigration and customs enforcement that the company had originally said included some of its AI software. In October, a blog post purportedly written by Microsoft employees urged the company not to bid on a multi-billion-dollar US military cloud contract.