San Francisco — Outside Tesla Jerome Guillen is hardly a household name.

But to some of the earliest, die-hard customers who bought Tesla’s first Model S sedans, a fixer is getting the promotion he deserves, and CEO Elon Musk is getting help he desperately needs.

And, in other good news for Musk, SpaceX has reported a successful satellite launch for Telesat. This is the 16th mission of 2018, marking two years of uninterrupted achievements, a bright spot in an otherwise tumultuous few months for Musk.

On Friday, Musk announced that Guillen, the brains behind the Model 3 assembly line which was built — against all odds — under a tent outside Tesla’s car factory, had been elevated to the new position of automotive president. The cobbled-together line was instrumental to the company finally delivering on a production target this summer — a feat that faded from the headlines largely due to Musk’s questionable antics.

Almost a month to the day after publicly starting a short-lived effort to take Tesla private, he smoked marijuana with a comedian Joe Rogan on a live-streamed podcast. In a New York Times interview last month, Musk described the past year as "excruciating", appeared to be overcome by emotion, and also defended his use of the prescription sleep aid Ambien.

In Guillen, 46, Tesla has promoted a skilled multitasker who has proven able to operate at the breakneck speed his abrasive boss demands. Some investors have called for the carmaker to find a Musk whisperer along the lines of Gwynne Shotwell — the COO who helps him run Space Exploration Technologies — so that the CEO can navigate his way back from a dramatic period that has raised questions about his well-being.

"Jerome is great," Musk wrote in an e-mail to Bloomberg News, weeks before he announced the promotion. "He has made a huge difference to Tesla many times over."

Tesla could use a difference maker to rebound from a chaotic period that has sent its stock tumbling to end last week at the lowest closing price since April 2. The shares have plunged 31% since August 7, the day of Musk’s initial take-private tweets.

Musk’s fixer

Guillen joined Tesla in the fall of 2010 as the programme director for the Model S, the Tesla’s breakthrough electric vehicle that laid the groundwork for the crossover Model X and more mass market Model 3 that followed. For some early customers who bought the Model S, Guillen became their go-to as the company struggled with growing pains.

Tesla lacked sufficient sales and service centres, meaning the company was delivering brand new electric cars directly to people’s homes. It was a process that worked well for the first few hundred deliveries in California, but became a huge logistical headache once customers in remote pockets of the country were left waiting. Musk had Guillen add sales, service and deliveries to his portfolio.

Andrew Wolfe of Los Gatos, California, bought a Model S in the fall of 2012 and met Guillen at a meeting of Tesla owners in Fremont, where the company has its factory. Wolfe began regularly e-mailing Guillen, sending suggestions such as where in Silicon Valley the carmaker should consider opening additional service centres. He also aired frustrations with issues like the lack of a Tesla loaner vehicle.

Wolfe still has the e-mails in which Guillen responded with polite appreciation for the feedback.

"Jerome has been around for a long time and is clearly trusted by Elon," Wolfe said on Sunday in a phone interview. "He has a history of being the guy they send in to deal with stuff going wrong."

Impressed desk mate

Former Tesla employee Neil Joseph, who lead the Model S delivery programme, reported to Guillen and sat at the desk immediately to the left of him for roughly a year ending in 2013. Joseph recalls that Guillen typically arrived at the office by 6am and worked late into the evening.

"What rocked my mind every single day for that year I sat next to him was his ability to multitask," Joseph said in a phone interview on Sunday. "He would be on a Webex call, he’d be working on these detailed spreadsheets, he’d be sending e-mails, and it would all be extremely precise."

After holding early-day calls with Tesla’s service, delivery, and sales teams, Guillen would follow up throughout the day on their progress and to check on what help was needed. "The spreadsheets would become data that he would pass up to Elon every night," Joseph said.

Daimler days

Tesla has struggled with executive turnover for years, in part due to Musk being a demanding boss and the pace of work being hectic even by Silicon Valley standards. Guillen took a several-months-long leave of absence from the company in 2015 but returned in 2016 to lead the company’s Semi truck programme. Shortly after Guillen’s return, Musk lauded his track record at Daimler’s truck division, where he oversaw development of the Cascadia heavy duty semi trailer.

When Tesla first unveiled the Semi at a late-night party in November 2017, Guillen briefly spoke on stage before Musk rolled in with the trucks and stole the show with the unexpected next-generation Roadster. Tesla has said the Semi will begin production in 2019, but has yet to announce where it will be produced.

Guillen’s promotion was announced along with a series of other personnel moves on Friday after Tesla’s shares were battered by the fallout from Musk’s marijuana smoking and the exodus of two more major executives. Chief accounting officer Dave Morton gave notice last week that he was resigning less than a month into the job, and the company also lost its head of human resources.

Can’t do it all

"Elon recognises that he can’t do everything himself," Gene Munster, a managing partner at venture capital firm Loup Ventures, said by phone. "Promoting Jerome is a small step in what is a much bigger problem, which is retaining existing talent and recruiting new talent."

Tesla’s board has been on the lookout for senior talent but not actively searching for a COO, a person familiar with the board’s thinking told Bloomberg News in August. Though Guillen is not a COO, auto operations remain the bulk of Tesla’s business, meaning his new role will loom large.

"It’s no secret that Musk has been overstressed and overworked, by his own admission, and certainly his erratic behaviour as of late would seem to reflect that," Ed Kim, an analyst at car-consulting firm AutoPacific, said in an e-mail.

"Guillen, as an eight-year veteran of Tesla, knows the company’s operations inside and out and should be more than able to oversee the company’s day to day activities. This should give Musk more bandwidth," Kim said, as well as time to "regroup himself."


Space Exploration Technologies launched a commercial satellite for Telesat from Florida, the 16th successful mission of about 30 targeted this year.

On Monday, the Falcon 9 rocket lifted off from Space Launch Complex 40 at Cape Canaveral Air Force Station at about 12.45am local time. The rocket deployed the Telstar 18 Vantage satellite, which will expand on communications services in Southeast Asia, Mongolia, Australia and New Zealand.

Musk founded SpaceX in 2002 and the company remains closely held. Musk owns a majority stake, alongside investors such as Google, Fidelity Investments, and Founders Fund, Bloomberg Businessweek reported in July. Last year its workhorse Falcon 9 rocket reached orbit 18 times, more than any other launch vehicle in the world.

The company’s valuation has climbed to about $28bn, making it the third-most valuable venture-backed startup in the US after Uber Technologies and Airbnb.

After stage separation, the Falcon 9’s first stage landed back on a droneship stationed in the Atlantic Ocean more than eight minutes after lift-off on Monday.

The satellite will replace Telstar 18, which was launched in June 2004 and began service in August of that year, according to Ottawa, Canada-based Telesat. It was expected to enable direct connectivity from any point in Asia to the Americas, Telesat said. It is designed for an in-orbit life of about 15 years.

Telstar 18 Vantage, which was built by Maxar Technologies’ SSL unit, was expected to begin service later this year after testing, SpaceX said.

SpaceX also has a contract to ferry US astronauts to the International Space Station as part of what is known as the Commercial Crew programme with the National Aeronautics and Space Administration. The latest schedule has a SpaceX demonstration fight slated for November and the first flight with astronauts on board in April. Last month, SpaceX employees got a chance to meet the four astronauts who will fly on Crew Dragon, the craft designed to ferry them safely to and from the orbiting lab.