Cisco ramps up AI in online collaboration and video-conference products
San Francisco — Cisco Systems, the biggest maker of the gear companies use to connect employees, said on Wednesday it was expanding the use of artificial intelligence in its online collaboration and video-conference products to make meetings more useful and efficient. Menial tasks such as scheduling, taking notes and following up on requests will be taken care of by machines in the future, according to Rowan Trollope, who heads the networking company’s Applications division. Cisco plans to unveil updates to its market-leading WebEx collaboration products that will include Assistant, an artificial intelligence-based meeting helper. The company is also offering cheaper hardware to make the service available in any room with a TV as well as a subscription service with online storage, security and analytics. Cisco’s push is aimed at making it easier for WebEx’s 100-million users to stay hooked and keep them from drifting onto cheaper or free services. It is part of a broader effort to r...
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