Parliament wants probe of disappearing data after Vodacom debacle
The telecoms committee has ‘strongly condemned’ the recent incident, in which customers’ data and airtime disappeared
Parliament has weighed in on the Vodacom billing debacle, calling for the issue of disappearing data to be investigated by an independent body. The mobile operator drew the ire of some of its subscribers earlier this week whose data and airtime disappeared as a result of a technical glitch. The company has since apologised and begun reimbursing customers who were affected by the problem, but Parliament has called for a further probe into the matter. The billing crisis came amid growing calls around the country for data prices, which remain stubbornly high, to be slashed. Parliament’s portfolio committee on telecommunications and postal services said on Thursday that it strongly condemned the Vodacom incident. Although the company had apologised to customers and committed not only to refund them, but also to give them an extra 500MB bundle valid for three days, the committee said the matter must be investigated by an independent body. Vodacom is not the only cellphone operator to hav...
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