CUSTOMER SERVICE:
Technology captures accident details for claim settlements
Private investigation services firm develops a mobile application aimed at fast-tracking road accident claims and reducing insurance fraud
Centurion-based private investigation services firm Facilitating Investigating and Consulting Services (FICS) has developed a mobile application aimed at fast-tracking road accident claims and reducing insurance fraud. The app, which was launched two weeks ago and is free on Android and Apple’s iOS platforms, enables users to capture data such as the location, date and time of the accident, vehicle details, as well as road and weather conditions. It also allows for photographs, videos, and witness statements and contact details to be collected. There is also an option to call the police, emergency services and the next of kin. Mobile apps are playing a key role in improving efficiency and customer service. They have also disrupted traditional business models. In one of its reports, Deloitte said businesses needed to do a better job of sifting through the noise to identify ground-breaking innovations that deliver value. FICS chairman Gerhardt Becker said investigations into road acci...
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