Amazon warehouses have double the US injury rate, report says
Workers say this is because they have to work dangerously to reach targets; Amazon says it is just really good at reporting injuries
Washington — Injury rates reported for workers at Amazon warehouses across the US are more than double the national average, according to a news investigation into workplace conditions at the e-commerce giant.
The report released on Monday by Reveal, a project of the Centre for Investigative Reporting, showed the rate of serious injuries at Amazon was more than double the national average for the warehousing industry — 9.6 serious injuries per 100 full-time workers in 2018, compared with an industry average that year of four.
Amazon, which has gained a reputation for speed and efficiency in its operations, said the high rate is an indication it is “aggressive” in reporting workplace injuries to authorities including the federal occupational safety and health administration (OSHA).
“Reveal is on to something and it’s something OSHA has been talking about for years: there’s a dramatic level of under-recording of safety incidents across the industry — we recognised this in 2016 and began to take an aggressive stance on recording injuries no matter how big or small,” Amazon said in a statement.
The Reveal report suggests Amazon’s penchant for speed has put employees into the position where they must accelerate their pace or lose their jobs. Several former workers told the journalists they had to break safety rules to keep up, including hoisting heavy items without the proper precautions.
The report comes with Amazon transitioning to one-day delivery for most items to its Prime subscribers, and with the huge holiday shopping season about to begin.
According to Reveal, company logs show injury counts spiked during peak shopping periods including “Cyber Monday,” which follows the Thanksgiving holiday, and the special sales offered for “Prime Day”.
The report also suggested robots used at Amazon facilities may contribute to a higher rate of injury. It found that after the introduction of robots in a fulfilment centre at Tracy, California, five years ago, the serious injury rate nearly quadrupled to 11.3 per 100 workers in 2018.