Heather Sonn. Picture: FINANCIAL MAIL
Heather Sonn. Picture: FINANCIAL MAIL

Until December, Heather Sonn was running a small investment firm in Cape Town. Then an accounting scandal erupted at Steinhoff International and she was tapped to chair the board.

The 46-year-old says she accepted the nonexecutive role because she felt a duty to those affected by the crisis, which has wiped more than 95% from the share price. She also realised it was the kind of opportunity that doesn’t come along very often.

"When things are broken, I want to fix them," Sonn said in an interview at Steinhoff’s headquarters in Stellenbosch.

"It was clear it was going to take a heck of a lot of time and I would have to step out of other formal roles as this was going to be an immersion."

Six months on, Sonn, who has likened the embattled retailer to a burning building, is still in firefighter mode.

Steinhoff, the owner of Conforama in France, Britain’s Poundland and Mattress Firm in the US, arranged new credit lines for units in those countries in January and has raised about $2bn selling assets to stay afloat.

The next big test for Sonn and her newly established board comes Friday: a meeting with lenders to start working towards a restructuring of more than €10.4bn of debt.

Nor is there an end in sight. An audit of Steinhoff’s books by accountants at PwC may drag on until the end of the year. Investigations are under way in several countries. And billion-dollar legal claims are arriving, including shareholder class-action cases in Germany and the Netherlands. Even Sonn’s predecessor as chairman, billionaire Christo Wiese, is suing, for about $4.8bn.

Sonn isn’t a newcomer to Steinhoff’s supervisory board. She joined in December 2013, four years before the crisis erupted. Her name was put forward by her father, Franklin Sonn, an anti-apartheid activist and former ambassador to the US who served as a nonexecutive director at the company for more than a decade.

Heather did her undergraduate studies at Smith College and earned a graduate degree in international business from Georgetown. Her experience includes stints at Merrill Lynch, Sanlam Investment Management and Barclays.

In joining Steinhoff’s board, she says she was keen to understand how South African companies with large, global businesses worked. Now she’s getting a crash course.

I was still expecting Jooste to show up. Hearing that he wouldn’t was terrifying as I then knew something was seriously wrong

"This is the best experience I could ever gain from work, but I just hope I never have to apply it all again," says Sonn.

Seated in a wood-panelled board room with a painting of a derelict building almost covering one wall, she is personable and focused. She says she’s not the only one who’s working hard, and praises the efforts of the revamped board and management team.

Her most frightening moment occurred just before the crisis began, when CEO Markus Jooste failed to turn up for a key meeting with directors in early December.

"We were aware that Deloitte had raised questions, but they were being dealt with," Sonn says. "When I arrived I could see from the mood that it was serious, but I was still expecting Jooste to show up. Hearing that he wouldn’t was terrifying as I then knew something was seriously wrong."

Jooste, who’d led Steinhoff on a decades-long acquisition spree that turned it into one of SA’s biggest companies, quit on December 5. Less than two weeks later, Wiese also stepped down.

Since taking over as chairwoman, Sonn has been spending up to 14 hours a day wading through the consequences. Her fluency in Afrikaans, the primary language used in the Stellenbosch area, has undoubtedly helped. Even so, compared with the previous, largely homogeneous board, she stands out.

Some stakeholders would prefer a chairman with deep experience managing large, global corporations. For them, it’s impossible to compare a relative unknown like Sonn to Wiese, who’s spent five decades building and running companies.

For others, such as the Public Investment Corporation (PIC), Steinhoff’s largest investor, mixing up South African boards is exactly what’s needed.

Steve Booysen, who’s been a Steinhoff director since 2009 and heads the audit and risk committee, describes Sonn’s style as consultative, calm and "firm at the right time".

"You can have all the qualifications, with 20 years’ accounting experience, and nothing can prepare you for this," says Graeme Korner, a fund manager at Johannesburg-based Korner Perspective.

"The best credentials you can possibly have are a mind-set of saying, let me try to make the best of this lousy situation; be as honest and open as possible; and try to limit the fallout."

Still, investors who’ve had their trust in the company shattered are asking why no one on the board, Sonn included, spotted the problem much earlier.

"There must have been a lot of smoke," says Mark Hodgson, a Cape Town-based analyst at Avior Capital Markets. "What key actions had the board taken to convince themselves that all was okay?"

Wiese, 76, told South African MPs in January that news of the irregularities came as a "bolt from the blue", and that detecting fraud was very difficult for board members, especially if the CEO was involved, as has been alleged in the case of Steinhoff.

Sonn says great efforts had been made to keep things hidden, describing the scandal as "the worst thing that could have happened on our watch".

Now, in trying to set things right, she has to decide how to define success — no simple task in a situation that’s unlikely to have a happy ending for anyone involved: not investors, creditors or employees.

"For me, what that looks like is all stakeholders are dealt a fair outcome," she says.

"We have to uncover all wrongdoing and pursue the guilty. And then at the same time, so far as possible, try to prevent job losses, make good on our commitments with regards to lenders and, as far as we possibly can, protect or recover some value for shareholders."