LOCAL trend sweaters have taken a liking to Fitbit products, but difficulties in repairing the devices may dampen the appetite of consumers.The Fitbit platform combines connected health and fitness devices with software and services. Devices come with a year-long warranty, restricted to the original purchaser of the product, and it is only valid if the device was bought from an authorised retailer.One customer, who did not want to be named, said they had acquired a product from a registered retailer. The product began to fail, and the customer was told the device was out of warranty, and that the supplier did not repair Fitbit devices."I was told to contact Fitbit in the US directly, which I did."The customer said, after lengthy talks, a new device was sent from the US.Nikki Friedman, brand manager of Fitbit in SA, said units were not fixed, but replaced when they malfunctioned while still under warranty. "However, in some instances, customers damage (the) unit themselves, and even ...
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