Absa cautious about allowing agentic AI to make decisions
Group’s chief IT officer says bank is sceptical about giving AI agents too much autonomy as tests go on
05 June 2025 - 05:00
Absa is holding off on the use of AI agents that can make decisions on behalf of staff and customers, saying it is still working to vet the technology, an effort to reduce potential risk.
In April, Visa, one of the world’s two major players providing card and payments services to all major banks in SA, announced a new suite of technologies that will allow AI systems to make payments on behalf of human customers in e-commerce transactions. ..
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