Nedbank is staking its retail banking future on what it calls a “warm digital” strategy — an approach that seeks to balance the provision of cutting-edge digital banking capabilities with continued face-to-face human interaction at branch level.

Though SA’s fifth-biggest lender by market value has been reducing its number of branches as well as branch floor space for years, CEO Mike Brown says the bank will not ditch its bricks and mortar presence in the foreseeable future despite its bold digital ambitions...

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