LSE’s Refinitiv service hit by third outage since April
Refinitiv is investigating the cause after customers were unable to access data and tools for several hours
02 August 2021 - 22:47
byJoice Alves and Yoruk Bahceli
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An employee passes share price information displayed on an electronic ticker board inside the London Stock Exchange Group’s offices in London, the UK. Picture: BLOOMBERG VIA GETTY IMAGES/LUKE MACGREGOR
London — London Stock Exchange’s (LSE) Refinitiv news and data platform Eikon experienced an outage of several hours on Monday, the company said, its third such glitch in 2021.
The company reported similar issues in April and June.
An LSE customer support representative said the issue, which started at about 2.30pm local time, had mostly affected users in Asia and the Europe, Middle East and Africa region, leaving them able to see news headlines and prices but unable to open articles or data tools.
Refinitiv is investigating the cause, the representative said.
The outage prompted several people to say on Twitter that they were unable to access prices.
“It just kept saying 'connection lost, in offline mode' or words to that effect every 5/10 minutes,” Michael Brown, a market analyst at currency firm Caxton, said. “Had to shut it down, then log in again, it would work for a bit then repeat the above.”
It was unclear how many users were affected.
The stock exchange group completed its $27bn takeover of Refinitiv in January. The data provider has more than 40,000 customers and 400,000 end users.
Refinitiv pays Thomson Reuters for news it distributes on Refinitiv terminals. Thomson Reuters holds a minority stake in the LSE.
Support our award-winning journalism. The Premium package (digital only) is R30 for the first month and thereafter you pay R129 p/m now ad-free for all subscribers.
LSE’s Refinitiv service hit by third outage since April
Refinitiv is investigating the cause after customers were unable to access data and tools for several hours
London — London Stock Exchange’s (LSE) Refinitiv news and data platform Eikon experienced an outage of several hours on Monday, the company said, its third such glitch in 2021.
The company reported similar issues in April and June.
An LSE customer support representative said the issue, which started at about 2.30pm local time, had mostly affected users in Asia and the Europe, Middle East and Africa region, leaving them able to see news headlines and prices but unable to open articles or data tools.
Refinitiv is investigating the cause, the representative said.
The outage prompted several people to say on Twitter that they were unable to access prices.
“It just kept saying 'connection lost, in offline mode' or words to that effect every 5/10 minutes,” Michael Brown, a market analyst at currency firm Caxton, said. “Had to shut it down, then log in again, it would work for a bit then repeat the above.”
It was unclear how many users were affected.
The stock exchange group completed its $27bn takeover of Refinitiv in January. The data provider has more than 40,000 customers and 400,000 end users.
Refinitiv pays Thomson Reuters for news it distributes on Refinitiv terminals. Thomson Reuters holds a minority stake in the LSE.
Reuters
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