Insurance Claims Africa (ICA), is the public loss adjuster that has been at the forefront of representing disgruntled policyholders in their fight with insurers over Covid-19 contingent business interruption (CBI) claims. CEO Ryan Woolley chats to Business Day and explains why he thinks insurers’ apparent reluctance to settle Covid-19 related CBI claims has been misguided.

Q: Insurance Claims Africa has spearheaded the fight by policymakers to get their Covid-19-related CBI claims settled. Tell us a bit about the history of the company and why it was founded...

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