Insurance Claims Africa (ICA), the public loss adjuster spearheading the fight against insurers over Covid-19 business interruption claims, says SA’s short-term insurance industry reaped huge financial windfalls during the pandemic yet dragged its heels over settling claims related to coronavirus.

Using research by independent economist Roelof Botha and Keith Lockwood from the Gordon Institute of Business Science, ICA argues there is a vast disparity between the financial gains earned by short-term insurers since the onset of the pandemic and the struggles of policyholders battling to receive payment for Covid-19-related business-interruption claims...