Insurance complaints spike due to Covid-19

The short- and long-term insurance ombuds jointly returned almost R300m to aggrieved consumers last year as complaints spiked during the Covid-19 pandemic.

Both offices said that while complaints initially dropped off in the early stages of the first lockdown instituted at the end of March 2020, complaints subsequently rose sharply from June as the impact of the shutdowns affected everything from business interruption to funeral policy claims...